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Rob Dyer Surgical

Servicing, Repairs & Validation

For most equipment suppliers, responsibility ends when the installation is signed off. At Rob Dyer Surgical, it begins there. We engineer, install and validate the equipment ourselves, then keep it performing with…

Technical expertise you can rely on

For most equipment suppliers, responsibility ends when the installation is signed off. At Rob Dyer Surgical, it begins there. We engineer, install and validate the equipment ourselves, then keep it performing with our own factory-trained technicians, not subcontractors. When a sterilizer goes down, the people who built it are the people who fix it.

Our technical services

One accountable team covers the full life of your equipment:

Preventive maintenance & servicing

Planned service agreements keep autoclaves, washer-disinfectors and theatre lights compliant and available, scheduled around your theatre lists and department throughput, not against them.

Breakdown repairs & same-day parts

Mobile service teams carry common spares on board, and same-day part support on stocked lines keeps downtime measured in hours, not weeks.

After-hours emergency standby

A qualified technician is on call 24 hours a day anywhere in South Africa for emergencies that cannot wait until morning.

Calibration & statutory validation

We perform calibration and statutory performance validation on sterilizers and washer-disinfectors, so your compliance records stand up to SANS and Department of Health scrutiny.

Medical gas installations

New medical gas installations, plus servicing of oxygen and vacuum plants, outlet points and pipework, by technicians qualified to work in clinical environments.

Spares & backup support

Every unit we supply is backed by our spares operation and technicians who receive factory training directly from the equipment manufacturers.

Equipment we service

From a single practice autoclave to a full hospital CSSD, we service and support the complete sterilization chain:

Nationwide coverage, one call away

Our mobile service fleet, the largest in the industry, deploys across South Africa, with rapid response into Namibia and Lesotho. Wherever you are, the response is the same: a qualified technician, the right part, and a repair that holds.

Service agreements built around your department

From an annual validation contract to a full preventive maintenance agreement, we structure support around your throughput, compliance calendar and budget. Send us your equipment list and a sales consultant will come back to you within one business day.

Talk to the manufacturer

A sales consultant replies within one business day. For urgent after-hours support anywhere in South Africa, reach the 24h standby line.

Request a Quote 24h: 066 307 4331
Common questions

Questions about our service offering

The questions we are asked most often about servicing, repairs and validation. The full FAQ covers ordering, lead times, installation, validation, servicing, spares and guarantees.

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Do you service equipment you did not supply?

Our service division works across the equipment categories we supply and support, from a single practice autoclave to a full hospital CSSD. Send us your equipment list and a consultant will confirm the scope.

Does a repair mean the machine has to be revalidated?

Where a repair touches a critical component, requalification closes the job out. Annual performance requalification is normally folded into the same service agreement.

Can a fault be diagnosed remotely?

RDS autoclaves include wireless fault finding, which lets our technicians diagnose problems remotely and often removes the need for a call-out.